Reveriez hates liars

If you did not do something, you should just admit it, rather than pretend that you've done something to cover up what you've not done. If anyone is actually considering signing up for anything with TR** group, I would advice you to think twice. Just imagine a personal trainer assuring you more than once that he had checked, and that your file is already with another branch. Then, you find out later, to your horror, that your file has actually been misplaced. When you confront him, he doesn't even apologise, and attempts to sweep it under the carpet. Or the various empty promises about calling back from their other staff.

In any case, well done, Keith. I'm so darn impressed by your "perfect" professionalism.

And yes, if any one is still wondering, I'm pissed. Super pissed.